Something broken, a billing question, or anything else — we read every email directly.
Email SupportOpen Profile → Manage Subscription. That opens Stripe's billing portal, where you can cancel anytime — you keep access through the end of the period you've already paid for, and your logged data is never affected either way.
Open Profile → Settings → Delete Account, type DELETE to confirm. This is immediate and permanent — it removes your profile, logs, photos, and subscription, in-app, without needing to email anyone.
Only after you agree to it — Krafft shows a one-time consent screen before the first AI feature you use (Describe It, Snap a Photo, Ask AI, Session Analysis), explaining exactly what's sent. You can withdraw that consent anytime from Profile → AI Features, which turns every AI feature back off immediately.
Subscriptions are billed through Krafft's website via Stripe, so "Upgrade" opens that checkout page in your browser rather than inside the app. Once you finish, return to Krafft — your Pro status updates automatically within about 30 seconds.
Check your spam folder first. If it's not there, double-check the email address you signed up with was typed correctly, then contact us and we'll help directly.